I have only one account with Tesco 6 months ago you accused my
son of opening multiple accounts now its me before you point your
fingers you should get your facts right if you have the guts then
send me a signed letter accusing me of opening multiple accounts
do you think theirs only one person called Mchale you halfwit keep a
eye on http://www.blogger.com/post-create.g?blogID=491662949830068213
And where do you get off taking payment then not delivering the goods once
money has change hands a contract has been created and you have the right
to go back into my account and mess with it.
----- Original Message -----Sent: 13/10/11 02:04 PMSubject: Tesco - Email to Philip Clarke
Dear Sir
Thank you for your email addressed to Philip Clarke, our Chief Executive, to which I have been asked to reply.
I am sorry for any disappointment caused by the cancellation of your recent Tesco.com orders by our Silverburn store.
It came to our attention that you had registered several accounts using the same surname and address, and were using promotion codes and discounts that we offer first time customers. At the moment, we have 16 active accounts at your address, all registered with different email addresses. This is not an acceptable use of our service, and I therefore ask you to refrain from registering any further accounts, or attempting to place any more orders.
Having discussed this with David Carr, our Home Shopping Team Leader in store, I understand that this has already been discussed with you on previous occasions. David advised me that you have been told that any future orders will also be cancelled.
Although your most recent order did reach the stage where it was put through the checkout and charged, I can confirm that the funds have been refunded to your account. Depending on your bank, this can take a few days to show. We will ensure that this situation does not arise again.
While I realise you will likely be disappointed by my reply, I trust you can understand our position.
Kind Regards
Paul Milligan
Customer Service Executive